Frequently Asked Questions

How do I determine my correct size for your belts? 

Mens S M L XL XXL
European (EU) 90cm 95cm 100cm 105cm 110cm
UK/US Waist 30 32 34 36 38
German 48-50 50-52 52-54 54-56 56-58
 
Women's XS-S S-M M-L L-XL  
European 75cm 80cm 85cm 90cm  
UK 8 10 12 14  
US 2-4 4-6 8 10  
German 34-36 36-38 38-40 40-42  
 
Belt sizing

Order Frequently Asked Questions 

How can I order an item?

Once you have found what you’re looking for, select your size and colour, then click 'BUY NOW’ to add the item to your SHOPPING CART. 
Click on 'PROCEED TO PURCHASE' to complete your order.
Review the items in your shopping cart anytime by clicking on the 'SHOPPING CART' icon at the top of the page.
You can also add products to your Wish List or use the 'REMOVE FROM SHOPPING CART' link to delete items from your shopping cart.
 

Exotic leather belts - Shipping guidelines

The trade in exotic skins is strictly controlled by CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora); an international agreement between governments. Its aim is to ensure that international trade in specimens of wild animals and plants does not threaten their survival.
International trade and transport of skins that fall under CITES regulation can only take place when documents obtained from local government are in place. This applies to every (return)shipment of a product made of exotic leather that falls under CITES regulation. Obtaining required documentation is a timely (up to 4 weeks) and costly matter.
Therefore, belts made from exotic skin, we can only ship within the European Union.  
If the belt you are considering is not made of exotic leather or of leather which does not fall under CITES regulation, then we gladly ship your belt anywhere in the world.
Of course, if you have any questions, just contact us.
 

Do I need to set up an account to place an order?

No, you don't need an account to complete a purchase. However, if you register with us, you can:
  • Gain access to your Wish List and Recommendations
  • Get notifications when new stock arrives
  • Add sold out items to your wish list
  • Save your address for faster shopping
  • Manage your account details, order history, and email preferences
  • See order status. 

How safe is information I provide?

We follow all legal procedures to ensure the privacy and security of your data. Our technology and security policies cover storing and use of all information provided by you, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use the latest SSL encryption to ensure it’s protected from unauthorised use.
 

What about cookies?

We use our own and third-party cookies to improve your experience and our services, by analysing how people use our website. By continuing to use the website, we understand that you accept their use. Click here for more information on our Cookies Policy.
 

I have forgotten my password.

If you have forgotten your password, change it here or follow the 'Forgot your password' instructions on the 'Log in' page. Once you have clicked on “Forgot your password”, a new password will be send to your registered email address. Please check your Spam / Junk box, if you do not receive such email within a couple of minutes. For security reasons, we are unable to send your password via email.
 

Which are the payment methods do you accept?

We accept PayPal, ApplePay, Visa, MasterCard, and American Express cards.
Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Mollie. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
 

Are there any additional charges for taxes and (import) duties?

By default, product prices include Dutch VAT of 21%. In addition, certain countries apply import duties, including Switzerland and Norway. Any such duties and further charges will be clearly identified on your invoice. Currently, we do not offer standard shipping to countries which apply additional charges. When your country is not listed in the shipping list, please contact us at info@gutinstinkt.com.
 

What are your shipping costs?

The exact shipping costs depend on the destination of your order and preference of shipping method. If you prefer a different shipping method, the additional amount will be clearly shown on the total invoice before check out.


When will my order be shipped?

This depends at what time the order is received and which shipment option is available and you select. Orders shipped with UPS and received before 14:00 CET will be shipped the same day. Orders to be shipped by a different courier (Post NL and DPD) will be processed the same day when received before 13:00 CET. Orders received after will be processed the next day.


How can I track my order?

We’ll send you an email with a track and trace number of your shipment, along with a tracking link and if available, an estimated time of arrival. The tracking number allows you to keep track of the status of your shipment.

I didn’t receive a shipping notification.
It might be that the e-mail ended up in your spam/junk box. Please check your spam/junk mail box. If no email is found, please contact us via mail or phone:
  • Email: info@gutinstinkt.com
  • Phone: +31 (0)23 56 770 35
  • Business hours: 09:00 – 17:30 CET

What is your return policy?

You have 14 days after purchase to decide whether to keep your items. If you are not pleased with your item(s), please contact us via email at info@gutinstinkt.com. Please state your name, the order number, the article number and your reasons for returning the item(s), so we can continue to improve our products and services.
We will then send you an email with details for your return shipment.
As soon as the returned item(s) are received in our warehouse and inspected, we will issue the refund.


What is your address?

Our logistics centre is located near Amsterdam international airport at Cruquiuszoom 29, 2142 EW, Cruquius, The Netherlands.
Our office address is Hoeveweg 22, 6613 AE Balgoij, the Netherlands.
 

Other FAQs

Do you make items on request?

Not yet, but we are always open to ideas and suggestions.