Delivery, Returns and Refund Policy

WHEN WILL MY ORDER BE SHIPPED?
This depends at what time the order is received and which shipment option is available and you select. Orders to be shipped with DHL Express and received before 15:30 CET on workdays will be shipped the same day. Orders to be shipped with UPS and received before 17:00 CET will be shipped the same day. Orders to be shipped by a different courier (Post NL and DPD) will be processed the same day when received before 20:00 CET. Order received after 20:00 will be processed the next day.

WHAT ARE YOUR SHIPPING COSTS?
The exact shipping costs depend on the destination of your order and preference of shipping method. For most European countries, standard shipping is free of charge as from a specified amount. If you prefer a different shipping method, the additional amount will be clearly shown on the total invoice before check out.

HOW CAN I TRACK MY ORDER?
We’ll send you an email with a track and trace number of your shipment, along with a tracing link and if available, an estimated time of arrival. The tracking number allows you to keep track of the status of your shipment.

I DIDN’T RECEIVE A SHIPPING NOTIFICATION.
It might be that the e-mail ended up in your spam / junk box. Please check your spam / junk mail box. If no email is found, please contact us via mail or phone:
Email: info@gutinstinkt.com
Phone: +31 (0)23 56 770 35
Business hours: 09:00 – 17:30 CET

ARE THERE ANY ADDITIONAL CHARGES FOR TAXES AND (IMPORT) DUTIES?
By default, product prices include Dutch VAT of 21%. In addition, certain countries apply import duties, including Switzerland and Norway. Any such duties and further charges will be clearly identified on your invoice. Currently we do not offer standard shipping to countries which apply additional charges. When your country is not listed in the shipping list, please contact us at info@gutinstinkt.com.

EXOTIC LEATHER BELTS - SHIPPING GUIDELINES
The trade in exotic skins is strictly controlled by CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora); an international agreement between governments. Its aim is to ensure that international trade in specimens of wild animals and plants does not threaten their survival. 

International trade and transport of skins that falls under CITES regulation can only take place when documents obtained from local government are in place. This applies to every (return)shipment of a product made of exotic leather that falls under CITES regulation. Obtaining required documentation is a timely (up to 4 weeks) and costly matter. 

Therefore, belts made from exotic skin, we can only ship within the European Union.

If the belt you are considering is not made of exotic leather or of leather which does not fall under CITES regulation, then we gladly ship your belt anywhere in the world.
Of course, if you have any questions, just contact us.

WHAT IS YOUR RETURN POLICY?
You have 14 days after purchase to decide whether to keep your items. If you are not pleased with your item(s), please contact us via email at info@gutinstinkt.com. Please state your name, the order number, the article number and your reasons for returning the item(s), so we can continue to improve our products and services.
We will then send you an email with details for your return shipment. 

As soon as the returned item(s) are received in our warehouse and inspected, we will issue the refund within 7 working days.